Privacy Policy

Scope of This Policy

This policy applies to personal information collected through:

• The XFixit website and online forms.
• Free-estimate and repair-service requests.
• Telephone, email and text-message communications.
• In-store repair, diagnostic and technical-support services.
• Invoices, payments, warranties and customer-service records.
• Business IT, networking and point-of-sale support services.

This policy does not apply to independently operated websites, applications or services that we do not control.

Information We Collect

The information we collect depends on how you interact with us and which services you request.

Payment information

Payments may be handled by third-party payment processors. We may receive limited transaction details, such as the payment amount, payment status and a partial card identifier. We generally do not receive or store your complete payment-card number when a third-party processor handles the transaction.

Information you choose to provide

Please do not submit passwords, account credentials, government identification numbers, financial account details or other highly sensitive information through general website forms unless we specifically request it through an appropriate method.

Information Stored on Customer Devices

Devices submitted for repair may contain personal files, photographs, messages, contacts, account information, applications or other private content.

Our technicians are expected to access information stored on a customer device only when reasonably necessary to diagnose the reported problem, complete an authorized repair, test the device or provide a requested service. We do not use customer-device content for advertising or unrelated marketing purposes.

In some cases, testing a repair may require access to operating-system functions, settings, cameras, speakers, microphones, storage, networks, applications or test files. We seek to limit such access to what is reasonably necessary for the requested service.

When a password or access code is needed to perform an authorized service, it should be provided only through a method approved by XFixit. Customers should change temporary credentials after the repair is completed.

How We Use Personal Information

We may use personal information to:

• Respond to questions and provide repair estimates.
• Create and manage repair tickets and work orders.
• Diagnose, repair, test and return customer devices.
• Provide technical support, networking and business IT services.
• Communicate repair status, approvals, delays and completion notices.
• Schedule appointments and service visits.
• Process transactions, invoices, refunds and warranty requests.
• Provide customer service and maintain service records.
• Protect our customers, employees, systems and business.
• Detect fraud, abuse, security incidents or unlawful activity.
• Improve our website, services, advertising and customer experience.
• Comply with legal, tax, accounting and regulatory requirements.
• Send marketing communications where permitted by law.

Cookies and Website Analytics

Our website may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, prevent fraud, understand website traffic, measure advertising performance and improve our services.

These technologies may collect information such as:

• Your IP address and approximate geographic area.
• Browser, operating system and device information.
• Pages viewed and links selected.
• The website or advertisement that referred you to us.
• Date, time and duration of website activity.
• General interaction and conversion information.

You can control many cookies through your browser settings. Disabling certain cookies may prevent parts of the website from functioning properly.

How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Service providers: Website hosting, cloud storage, customer-management, communications, security, accounting and technical-support providers.
• Payment processors: Companies that securely process payment-card or electronic-payment transactions.
• Parts suppliers and service partners: When necessary to identify a compatible part, obtain warranty service or complete an authorized repair.
• Professional advisers: Accountants, attorneys, insurers and other advisers supporting our business.
• Government or legal recipients: When required by law, subpoena, court order or a valid legal process.
• Business transaction recipients: In connection with a merger, financing, acquisition, reorganization or sale of all or part of the business.

We do not knowingly sell personal information for monetary consideration. If our use of advertising or analytics technology is considered a “sale” or “sharing” under applicable privacy law, we will provide any legally required choices or opt-out methods.

Telephone and Text Messages

When you provide a telephone number, we may use it to communicate about estimates, appointments, repair status, authorization requests, invoices, completed services, customer support and other service-related matters.

Where you separately consent, we may also send promotional text messages. Consent to receive promotional messages is not a condition of purchasing repair services.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of automated text messages.
• Reply HELP for assistance.

Mobile telephone numbers, text-message consent records and opt-in information will not be sold or shared with third parties for their independent marketing purposes. We may provide this information to telecommunications providers and service providers only as necessary to deliver and manage our messaging services.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain repair and warranty records, process payments, resolve disputes, prevent fraud, comply with legal requirements and support legitimate business operations.

Retention periods may vary based on the type of information, the nature of the customer relationship, warranty periods, legal obligations and operational requirements. When information is no longer reasonably needed, we may delete, destroy or anonymize it.

How We Protect Information

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, passwords, secure connections, system updates, limited employee access and service-provider safeguards.

No website, network, storage system or transmission method can be guaranteed to be completely secure. Customers should use caution when sending sensitive information electronically.

If you believe information you provided to us has been compromised, please contact us promptly at support@xfixit.com.

Your Privacy Choices

Depending on your interaction with us, you may:

• Ask us to update inaccurate contact information.
• Unsubscribe from marketing emails using the link in the email.
• Reply STOP to opt out of applicable automated text messages.
• Control cookies through your browser or device settings.
• Ask questions about information associated with your account or repair.
• Request deletion of eligible information, subject to legal exceptions.

We may need to retain certain records despite a deletion request, including invoices, payment records, repair history, fraud-prevention records, warranty documentation and information required by law.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to XFixit and the information involved.

Applicable rights may include the right to:

• Know the categories and specific pieces of personal information collected.
• Know the sources, purposes and recipient categories associated with that information.
• Request deletion of certain personal information.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information.
• Limit certain uses of sensitive personal information.
• Receive equal service and pricing when exercising privacy rights.

Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control, in accordance with legal requirements and the configuration of the browser or device sending the signal.

Submitting a request

California privacy requests may be submitted by emailing support@xfixit.com or calling (878) 787-6642.

Please include “California Privacy Request” in the subject line and clearly describe the request. We may need to verify your identity before processing a request. An authorized agent may submit a request where permitted by law, but we may request documentation confirming the agent’s authority.

Children’s Privacy

Our website and repair services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate parental consent.

A parent or guardian who believes a child has provided personal information to us may contact us to request that the information be reviewed or deleted.

Third-Party Websites and Services

Our website may include links to third-party websites, maps, social-media pages, payment services, review websites or other independently operated services.

We are not responsible for the privacy, security or content practices of third parties. Information you provide directly to a third party is governed by that third party’s terms and privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, data practices or legal obligations. The updated version will be posted on this page with a revised effective date.

Material changes may also be communicated through the website or another appropriate method.

Contact XFixit

Contact us with questions about this policy or our handling of personal information.